This privacy policy explains how BuyGenuine uses the personal information we collect about you when you use our website.
What information do we collect about you?
We collect information about you when you visit our website, register with us, or place an order. We also collect information when you voluntarily complete customer surveys, provide feedback, signup to our mailing list, or participate in competitions.
Information we may collect includes:
- Contact information including name, email address, postal address, and telephone number
- Demographic information such as location, preferences, and interests
- Other information relevant to customer surveys or offers
Website usage information is collected using cookies. To see the full list of cookies we collect scroll down the page or click here.
How do we use your information?
We collect information about you to process your order, manage your account and, if you agree, email you about other products and services we think may be of interest to you. We also use your information collected from the website to personalise your repeat visits to our website.
Whilst BuyGenuine will not share your information with any third parties, we do not compromise with our customer’s data.
Data Sharing
We share your data with:
- Payment Providers: PayPal, Super, Stripe, Klarna
- Shipping services: Royal Mail, DPD
- Analytics: Google Analytics
- For Samsung devices: Samsung’s Global Service Partner Network
- Order Management Platform
Marketing
With your consent we will send you information about products which we hope will be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please update your email preferences by clicking the link in the footer of any marketing email you have received from us, or by contacting our customer support team.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at info@buygenuine.co.uk.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Minors
We do not request data from individuals under the age of 18, Under 18’s should not process transactions or share data with us.
Changes to our Policy
We may update this Privacy Policy. Changes will be posted on this page and, where appropriate, notified to you via email.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you.
- Email us at info@buygenuine.co.uk
- Our live chat service is open Monday to Friday, 9am to 5pm (GMT)
- Write to us at Cell Phone Repairs, 35 Upper Bar, Templar Square, Oxfordshire, OX4 3UX.
Security
- Payment Gateways: Online businesses integrate payment gateways like PayPal, Stripe, or Square to securely process transactions.
- Encryption: Sensitive payment details are encrypted to protect customer data during transmission.
- PCI Compliance: Businesses adhere to Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure secure handling of cardholder information.
- Secure Sockets Layer (SSL): SSL certificates are used to establish secure connections between the user's browser and the business's server, safeguarding payment information.
- Fraud Detection: Tools and algorithms are employed to detect and prevent fraudulent transactions, safeguarding both the business and customers.
- Payment Processing Partners: Businesses may partner with payment processing companies to manage payment details efficiently and securely.
- Customer Verification: Verification processes such as CVV, AVS, and 3D Secure are used to authenticate customers and prevent unauthorized transactions.
- Data Protection Policies: Online businesses implement robust data protection policies and procedures to ensure compliance with privacy regulations and safeguard payment details.